Privacy Policy

1. Information We Collect

When you use our website, contact us, request an appointment, or submit an enquiry, we may collect information such as:

• Name
• Phone number
• Email address
• Preferred appointment date or time
• Information provided in your enquiry
• Treatment or procedure you are interested in
• Any other information you voluntarily provide through our forms or communication channels

We may also automatically collect limited technical information such as browser type, device information, IP address, pages visited, and website usage information for security, analytics, and website improvement.

2. How We Use Your Information

Information provided by you may be used to:

• Respond to your enquiries
• Contact you regarding consultation or appointment requests
• Provide information about relevant procedures and services
• Coordinate appointments
• Improve our website and patient experience
• Respond to your questions or requests
• Maintain website security
• Comply with applicable legal and regulatory requirements

We do not use information submitted through the website to provide a medical diagnosis or emergency medical service.

3. Medical Information

Please avoid submitting highly sensitive medical information through general website contact forms unless specifically requested.

Information shared during a consultation or through appropriate clinical channels may be handled separately in accordance with applicable medical, privacy, and legal requirements.

Information submitted through this website should not be considered a substitute for an in-person medical consultation.

4. How We Protect Your Information

We take reasonable administrative, technical, and organizational measures to protect information submitted through our website against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

5. Sharing of Information

We do not ordinarily sell or rent your personal information.

Information may be shared with trusted service providers where reasonably necessary to operate the website and provide requested services, such as:

• Website hosting providers
• Website maintenance and technical service providers
• Appointment or communication platforms
• Email or messaging service providers
• Analytics and security service providers

Information may also be disclosed where required by applicable law, regulation, legal process, or to protect the rights, safety, and security of the clinic, patients, website users, or others.

6. Cookies

Our website may use cookies and similar technologies to improve website functionality, understand visitor behaviour, remember preferences, and analyse website traffic.

Cookies may also be used by third-party services such as analytics, advertising, security, or embedded content providers.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

7. Third-Party Services and Links

Our website may contain links to third-party websites, social media platforms, maps, appointment services, or other external services.

These third-party websites operate under their own privacy policies and terms. We are not responsible for the privacy practices, security, content, or policies of third-party websites.

We encourage visitors to review the privacy policies of any external service before providing personal information.

8. Testimonials, Reviews & Patient Images

With appropriate permission or consent, the website may display patient testimonials, reviews, photographs, videos, or before-and-after images for informational and educational purposes.

Such material should not be interpreted as a guarantee that another patient will experience the same results.

Individual results may vary depending on factors including health, anatomy, procedure, recovery, and other individual circumstances.

9. Children’s Privacy

This website is not specifically directed toward children.

We do not knowingly collect personal information from children through the website without appropriate consent or authorization. If you believe that a child has submitted personal information to us, please contact us so that appropriate action can be taken.

10. Data Retention

Personal information may be retained only for as long as reasonably necessary to fulfill the purposes for which it was collected, provide requested services, maintain appropriate records, resolve disputes, comply with legal obligations, and protect our legitimate interests.

Retention periods may vary depending on the type and purpose of the information.

11. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to:

• Request access to information we hold about you
• Request correction of inaccurate information
• Request deletion where legally permitted
• Withdraw consent where processing is based on consent
• Ask questions regarding how your information is handled

To make a privacy-related request, please contact us using the details provided below.